Vocapia Research has just released an updated version of the VoxSigma speech transcription software for telephone data for the French, Chinese and Russian languages. These new language engines offer significantly improved accuracy over the previous one, and a faster transcription process. Vocapia's customers use the VoxSigma telephone speech software for speech analytics, such as for call center managment, by making recorded calls searchable and analyzable using text-based methods. For example, statistics can be generated using the automatic transcripts to identify customer opinions (dissatisfaction or satisfaction) and to provide agents with feedback to enhance their performance, with the overall goal of improving contact center efficiency and customer experience. This software can also serve in the context of lawful interceptions as an aid to analysts.

These three updated language engines are available through our Web service and as standalone software. Vocapia currently offers state of the art speech recognition technology for both telephone data and broadcast data for a total of 16 languages.

Vocapia continually works on improving its technologies (speech-to-text, speech-text alignment, keyword spotting, speaker diarization and language identification) with updates for other languages planned for this first quarter 2015.

Vocapia Research, founded in July 2000, is an R&D company and software publisher developing and providing leading edge speech technologies and solutions for many languages, including most major European Union languages as well as Arabic, Mandarin, and Russian. The Vocapia Research VoxSigma^® software suite uses advanced language technologies such as language identification, speech recognition, and speaker identification to transform raw audio and audiovisual data into structured and searchable XML documents. This technology relies on over 25 years of research at LIMSI-CNRS, with which there is a priviledged partnership. Joint systems developed with LIMSI have achieved top ranks in national and international challenges of speech-to-text transcription. The most common applications of the VoxSigma software suite are audio and audiovisual data mining (broadcast data, podcasts, call center data), media monitoring, and media asset management. Vocapia Research is located in the scientific pole of the Saclay Plateau, France. Readers who wish to get more information about Vocapia Research are invited to check out the Vocapia Research website or use the contact information page http://www.vocapia.com/contact.