Vocapia Research has just released an updated version of the VoxSigma speech
transcription software for telephone data for the French, Chinese and Russian
languages. These new language engines offer significantly improved accuracy
over the previous one, and a faster transcription process.
Vocapia's customers use the VoxSigma telephone speech software for speech analytics,
such as for call center managment, by making recorded calls searchable and
analyzable using text-based methods. For example, statistics can be generated
using the automatic transcripts to identify customer opinions (dissatisfaction
or satisfaction) and to provide agents with feedback to enhance their
performance, with the overall goal of improving contact center efficiency and
customer experience. This software can also serve in the context of lawful
interceptions as an aid to analysts.
These three updated language engines are available through
our Web service
and as standalone software. Vocapia currently offers state of the art speech
recognition technology for both telephone data and broadcast data for a total
of 16 languages.
Vocapia continually works on improving its technologies (speech-to-text,
speech-text alignment, keyword spotting, speaker diarization and language
identification) with updates for other languages planned for this first
quarter 2015.
Vocapia Research, founded in July 2000, is an R&D company and
software publisher developing and providing leading edge speech
technologies and solutions for many languages, including most major
European Union languages as well as Arabic, Mandarin, and Russian. The
Vocapia Research VoxSigma
® software suite uses advanced
language technologies such as language identification, speech
recognition, and speaker identification to transform raw audio and
audiovisual data into structured and searchable XML documents. This
technology relies on over 25 years of research at LIMSI-CNRS, with
which there is a priviledged partnership. Joint systems developed
with LIMSI have achieved top ranks in national and international
challenges of speech-to-text transcription. The most common
applications of the VoxSigma software suite are audio and audiovisual
data mining (broadcast data, podcasts, call center data), media
monitoring, and media asset management. Vocapia Research is located in
the scientific pole of the Saclay Plateau, France. Readers who wish to
get more information about Vocapia Research are invited to check out
the Vocapia Research website or use the contact information page
http://www.vocapia.com/contact.