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Telephone Speech Analytics

Applications: call routing, phone conversation indexing, contact center analytics
Vocapia's speech-to-text and language identification software processes telephone data making the recorded calls searchable and analyzable via text-based methods. VoxSigma is used by call management companies and for defense applications. The transcripts are also used to generate statistics by analyzing and categorizing customer calls.

The language identification module automatically identifies the language being spoken from a set of 50 languages thereby providing language usage statistics. For languages known to the system the phone calls are converted into searchable texts.

 
Saturday December 10, 2016

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